Frequently Asked Questions

The ICD-10 codes needed for reimbursement will be available in your electronic medical record that you can access online at any time. You may submit the codes to your insurance company for payment. Other than providing the codes, we will not be involved with any interactions with your insurance company. It’s up to you to pursue any reimbursement with your insurance company. It is our hope that, over time, you will extricate yourself from the insurance system, and we will help you receive ethical and cost-effective healthcare with a new system that will cover your primary health needs, as well as catastrophic care.

The nicknames we use provide an extra layer of protection for your private information. We have an independent, password-protected server for our electronic medical records. And, because your health and payer information and private information will never be accessible together, your information is even more secure than conventional health platforms. Nickname information is auto-generated by our platform; the information is not editable by users.

Clinicians and consultants you connect with at GoldCare™ offer honest, practical advice and holistic healthcare that isn’t always available due to insurance, government, or employer influences.

Clinicians practice medicine based on your unique needs, including writing any prescription that’s in your best interest. And we will help you find “freedom pharmacies” that honor these prescriptions, but we’ll never receive incentives for any referrals.

We have a pediatric specialist team that works behind the scenes closely with clinicians to provide the best care for the younger members of your family.

If catastrophic care coverage is needed, you will have assistance to develop an individualized plan. Group classes and individual consults are also available, as needed, to help you take control of your health assurance. We will help you understand the difference between health sharing plans, catastrophic coverage, and GoldCare™ membership.

Also, cash payments for care are often less expensive than when insurance is billed. Cash-pay prices can be negotiated to keep your costs down.

There are many hospitalizations that can often be avoided, and this is one of our top priorities. Doctors will give all the information you need to make the best decisions about going to the hospital, and in doing so, you can avoid unnecessary hospitalizations.

If your employer provides insurance, you may still submit your bills for reimbursement. However, we are creating a movement—a new way of providing medicine—that doesn’t involve insurance companies who require high premiums and often high deductibles to cover necessary treatments and basic medical care. The choice is yours, and we respect your decision to use employer-provided insurance and submit bills on your own for reimbursement.

Unlike many Concierge practices, we are not involved with any government programs, such as Medicare or Medicaid or any private insurance companies.

A PMA (or a private member association) is a written agreement that involves everyone who is associated with GoldCare™ (including member-patients and member-physicians). We’re all members of the PMA, but for simplicity, we recognize our member-patients as ‘members’ and refer to our member-clinicians as ‘clinicians.’ We have a set of expectations and agreed-upon standards to allow us to work together to provide you with the best care. With a PMA, we all know where we stand and can function as a family with an agreed-upon culture and clear expectations.

You can always see your ‘regular’ doctor, outside of the GoldCare™ platform. But we offer you a new paradigm with physicians who are focused on medical freedom and your best care.

Clinicians are licensed to provide care in specific states, so you’ll likely see the same people. If you decide you’d like a certain person to be your primary clinician, you can request this, but if you need an appointment when your primary clinician isn’t available, you will have other people to select from based on your location. You are in control of which clinicians you see and when. Some specialists (for example naturopaths) aren’t limited by which states they can practice.

Our GoldCare™ providers come from various clinical backgrounds, including family medicine, emergency room physicians, functional and integrative physicians, physician’s assistants, nurse practitioners, naturopaths, as well as dietitians, and other experts. All will be available to provide the most comprehensive care for you.

Yes! Our long-term goal is to have GoldCare™ centers all over the country and hopefully in your community! As we start to expand, we believe the word will spread—and so will our in-person centers. Join us now to get in on the ground floor and help us grow GoldCare™ interest in your community, which will eventually determine where each GoldCare™ center will be placed.

Membership provides access to educational resources and honest, thorough medical care, but membership fees don’t include the cost of provider visits. You are not pre-buying clinical visits. Please see the ‘Membership’ tab for specific information.

Upon cancellation, a member will receive back a pro-rated refund. However, it’s important to understand that once it’s canceled, the GoldCare™ Health & Wellness membership may not be reinstated for one year. Special circumstances will be considered on a case-by-case basis if a request to re-establish membership is made prior to the one-year period.

Please email Member Services at memberservices@goldcare.com for more information

The costs are $100 for every 15 minutes of physician time. Please see the tokens tab for information about how tokens work.

We have an ever-growing library of resources available to our members, and we plan to have group classes and seminars that will be hosted by experts from all specialties, including dietitians, physical therapists, physicians, counselors, and community members.