Frequently Asked Questions

The ICD-10 codes needed for reimbursement will be available in your electronic medical record that you can access online at any time. You may submit the codes to your insurance company for payment. Other than providing the codes, we will not be involved with any interactions with your insurance company. It’s up to you to pursue any reimbursement with your insurance company. It is our hope that, over time, you will extricate yourself from the insurance system, and we will help you receive ethical and cost-effective healthcare with a new system that will cover your primary health needs, as well as catastrophic care.

The nicknames we use provide an extra layer of protection for your private information. We have an independent, password-protected server for our electronic medical records. And, because your health and payer information and private information will never be accessible together, your information is even more secure than conventional health platforms. Nickname information is auto-generated by our platform; the information is not editable by users.

Our doctors offer basic medical care, including exams and writing orders, prescriptions, and lab work. Our doctors offer honest, practical education and holistic healthcare that may not be available due to insurance, government, or employer influence.

All prescriptions you may need are available at GoldCare™. Our providers are able to practice medicine based on your needs. Our providers write prescriptions, and we will assist you in finding pharmacies that honor these prescriptions. We work with “freedom pharmacies” to find the most cost-effective way to fill all your prescription needs. GoldCare™ providers receive no incentives from the pharmacies we refer you to.

We care for families and patients of all ages, including children. We have a pediatric team that works behind the scenes closely with our providers to provide the best care for the younger members of your family.

If catastrophic care coverage is needed, we will work with you to develop an individualized plan. We also have group classes and individual consults, as needed, to help you take control of your health assurance. We will help you understand the difference between health sharing plans, catastrophic coverage, and GoldCare™ membership.

Also, cash payments for care are often less expensive than when insurance is billed. We will help in this process by negotiating cash-pay prices to keep your costs down.

There are many hospitalizations that can often be avoided, and this is one of our top priorities. We will do our best to give all the information you need to make the best decisions about going to the hospital, and in doing so, we will help you avoid unnecessary hospitalizations.

If your employer provides insurance, you may still submit your bills for reimbursement. However, we are creating a movement—a new way of providing medicine—that doesn’t involve insurance companies who require high premiums and often high deductibles to cover necessary treatments and basic medical care. The choice is yours, and we respect your decision to use employer-provided insurance and submit bills on your own for reimbursement.

Unlike many Concierge practices, we are not involved with any government programs, such as Medicare or Medicaid or any private insurance companies.

A PMA (or a private member association) is a written agreement that involves everyone who is associated with GoldCare™ (patients, doctors, staff members). We have a set of expectations and agreed-upon standards to allow us to work together to provide you with the best care. With a PMA, we all know where we stand. We can function as a family with agreed-upon culture and expectations.

You can always see your ‘regular’ doctor, outside of the GoldCare™ platform. But we offer you a new paradigm with physicians who are focused on medical freedom and your best care.

Our GoldCare™ providers are licensed to provide care in specific states. So, it’s possible you will continue to see the same providers who are licensed in your state. If you decide you’d like a certain person to be your primary provider, you can request this, but if you need to be seen when your primary provider isn’t available, you will have other GoldCare™ providers to select from. You will also be able to see any provider that is available to you based on your location. You are in control of which providers you see and when. You can select the type of provider you’d like to see at any given time based on your needs, and some specialists (for example naturopaths) aren’t limited in which states they can practice.

Our GoldCare™ providers come from various clinical backgrounds, including family medicine, emergency room physicians, functional and integrative physicians, physician’s assistants, nurse practitioners, naturopaths, as well as dietitians, and other experts. All will be available to provide the most comprehensive care for you.

Yes! Our long-term goal is to have GoldCare™ centers all over the country and hopefully in your community! As we start to expand, we believe the word will spread—and so will our in-person centers. Join us now to get in on the ground floor and help us grow GoldCare™ interest in your community, which will eventually determine where each GoldCare™ center will be placed.

Membership provides access to educational resources and honest, thorough medical care, but membership fees don’t include the cost of provider visits. You are not pre-buying clinical visits. Please see the ‘Membership’ tab for specific information.

Upon cancellation, a member will receive back a pro-rated refund. However, it’s important to understand that once it’s canceled, the GoldCare™ Health & Wellness membership may not be reinstated for one year. Special circumstances will be considered on a case-by-case basis if a request to re-establish membership is made prior to the one-year period.

Once you’re a GoldCare™ member, your only other costs will be for your visit with a provider. Our costs are $100 for every 15 minutes of provider time.

Tokens are prepaid “funds” that can be used to pay for telemedicine or in-person visits.

We have an ever-growing library of resources available to our members, and we plan to have group classes and seminars that will be hosted by experts from all specialties, including dietitians, physical therapists, physicians, counselors, and community members.